Shipping policy

We typically ship orders out within 48-72 hours after receipt of payment. All orders under $35.00 USD will be charged a flat shipping fee of $4.99, regardless of weight.  This only applies to orders within the continental United States. 

For all international orders, including Canada, a flat shipping fee is $15.00 USD applies for packages under 1.0 pound, regardless of package size. Any orders over $50 USD will receive free USPS International Shipping.  

IMPORTANT: Customers are responsible for providing a complete and accurate shipping address. Orders shipped to the address entered at checkout are considered fulfilled. We reserve the right to refuse or cancel orders from customers with a history of fraudulent activity, repeated chargebacks, or abuse of our policies

IMPORT DUTIES AND TAXES: For orders outside of the United States, there may be import duties or import taxes incurred. This is based on each individual country or province, and Skin Zephyr does not have any idea of the amount of import duties, if any, that you may be charged. Skin Zephyr is not responsible for any import duties, taxes or fees. These are the sole responsibility of the recipient of the package. Please be sure to check with your local postal service for further information. 

[ International Buyers - Please Note ]

- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
Please do not confuse them for additional shipping charges.

ORDER DELIVERY: In the case that the customer does not receive the order, it is in the customer's best interest to contact your postal service. If Skin Zephyr contacts your postal service, it may take several days before we receive an answer or resolution. REFUNDS FOR MISSING OR UNDELIVERED PACKAGES ARE UP TO THE DISCRECTION OF SKIN ZEPHYR LLC AND ARE NOT AUTOMATIC. 

RETURNED/UNDELIVERABLE ORDERS:

We wanted to make you aware that, in some cases, your package may have to be signed for. If it is not signed for upon attempted delivery, your postal carrier will hold it at your local post office for you to pick up. Please be sure to check your tracking information that we provided within 6 business days so that you will not miss your order.

In the event that your package is returned to us because no one was available to sign for it, Skin Zephyr is NOT responsible for returned packages. We will contact you once it is received; however, the cost of re-shipment and any associated customs fees are the responsibility of the buyer, not Skin Zephyr. 
MISSING ORDERS/ORDERS SHOWING AS 'DELIVERED':
Once an order is marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient. If your package is missing after delivery, please contact us within 7 days so we can help initiate a carrier investigation. While we cannot guarantee refunds or replacements for packages confirmed as delivered, we review each case individually and may offer a one-time courtesy replacement at our discretion.