Order Delivery/Redelivery
ORDER DELIVERY: In the case that the customer does not receive the order, it is in the customer's best interest to contact your postal service. If Skin Zephyr contacts your postal service, it may take several days before we receive an answer or resolution. REFUNDS FOR MISSING OR UNDELIVERED PACKAGES ARE UP TO THE DISCRECTION OF SKIN ZEPHYR LLC AND ARE NOT AUTOMATIC.
RETURNED/UNDELIVERABLE ORDERS:
We wanted to make you aware that, in some cases, your package may have to be signed for. If it is not signed for upon attempted delivery, your postal carrier will hold it at your local post office for you to pick up. Please be sure to check your tracking information that we provided within 6 business days so that you will not miss your order.
In the event that your package is returned to us because no one was available to sign for it, or the address was entered incorrectly by the customer at checkout (we automatically verify addresses before shipment) Skin Zephyr is NOT responsible for returned packages. We will contact you once it is received; however, the cost of re-shipment and any associated customs fees are the responsibility of the buyer, not Skin Zephyr.